At Lakoh, we strive to ensure smooth and timely shipping of your orders. However, there may be instances of shipping delays due to various factors beyond our control. Here's how we handle shipping delays:
Reliable shipping methods: We primarily use USPS or DHL EXPRESS SHIPPING for their stability and fast delivery. These methods are recommended to ensure your order reaches your address on time.
Processing and shipping time: We have specific processing and shipping times for different countries. Please refer to our shipping information for details on delivery times and associated fees.
Accurate shipping address: We kindly remind you to enter your shipping address correctly during checkout. If you are shipping to a company address, please include the company name as an integral part of the address.
Unforeseen shipping delays: Occasionally, shipping delays can occur due to unforeseen circumstances such as weather conditions, customs safety inspections, and other factors.
We understand the frustration this may cause and assure you that we will take responsibility for any logistics problems. Our customers will not bear any loss in such cases.
Refund for shipping delays: If your order experiences a shipping delay of a few days, we will refund your shipping fee as a gesture of goodwill.
Extended delays and lost orders: If your order exceeds the estimated time of arrival (ETA) by one week or more and there is no updated shipping tracking information, please contact our customer service at contact@lakoh.com. We will work with you to find a suitable solution.
Lost orders: In the unfortunate event that your order is confirmed as lost (tracking information shows "delivered," the address is correct, and no news is available after contacting the local courier), we will remake your order free of charge. Please note: Express couriers cannot ship to PO Box addresses. We kindly request you to provide a physical shipping address or choose Standard Shipping if you have a PO Box address.
If you have any further questions or concerns regarding shipping delays or any other issue, please don't hesitate to reach out to our customer service team at contact@lakoh.com. We are here to assist you.