This Privacy Policy describes how Iakoh.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
+
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@Iakoh.com
Collecting Personal Information
+
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels, google webmaster tools including Google Analytics, Google Search Console, Google Tag Manager.
Disclosure for a business purpose: shared with our processor Shopify,ERP softwares,delivery provider(e.g UPS, Fedex, DHL)
Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order information
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify, sales channels(mailchimp), payment gateways(Paypal,Stripe,credit card), shipping and fulfillment apps.
Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, paypal account,stripe account, bank account numbers ), email address, and phone number.
Customer support information
Purpose of collection:
Source of collection:
Disclosure for a business purpose:
Personal Information collected: offline data, purchased marketing data/lists of email, Zip code, company name, title
Purpose of collection: to provide customer support.
Source of collection: collected from you
Sharing Personal Information
+
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here:https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
 We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
+
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Cookies
+
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]
Cookies Necessary for the Functioning of the Store
Name Function Duration
_ab Used in connection with access to admin. 2y
_secure_session_id Used in connection with navigation through a storefront. 24h
_shopify_country Used in connection with checkout. session
_shopify_m Used for managing customer privacy settings. 1y
_shopify_tm Used for managing customer privacy settings. 30min
_shopify_tw Used for managing customer privacy settings. 2w
_storefront_u Used to facilitate updating customer account information. 1min
_tracking_consent Tracking preferences. 1y
c Used in connection with checkout. 1y
cart Used in connection with shopping cart. 2w
cart_currency Used in connection with shopping cart. 2w
cart_sig Used in connection with checkout. 2w
cart_ts Used in connection with checkout. 2w
cart_ver Used in connection with shopping cart. 2w
checkout Used in connection with checkout. 4w
checkout_token Used in connection with checkout. 1y
dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
hide_shopify_pay_for_checkout Used in connection with checkout. session
keep_alive Used in connection with buyer localization. 2w
master_device_id Used in connection with merchant login. 2y
previous_step Used in connection with checkout. 1y
remember_me Used in connection with checkout. 1y
secure_customer_sig Used in connection with customer login. 20y
shopify_pay Used in connection with checkout. 1y
shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value
storefront_digest Used in connection with customer login. 2y
tracked_start_checkout Used in connection with checkout. 1y
checkout_one_experiment Used in connection with checkout. session
Reporting and Analytics
Name Function Duration
_landing_page Track landing pages. 2w
_orig_referrer Track landing pages. 2w
_s Shopify analytics. 30min
_shopify_d Shopify analytics. session
_shopify_s Shopify analytics. 30min
_shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
_shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
_shopify_y Shopify analytics. 1y
_y Shopify analytics. 1y
_shopify_evids Shopify analytics. session
_shopify_ga Shopify and Google Analytics. session
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
+
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

  • Hotline

    Give us a call! We're here.

  • Live Chat

    Chat online with our expert customer service team.

  • Help & FAQ

    All of your eyewear questions answered, all in one place.

Never share your full credit card details via text, email, chat, or phone call.

Simply place your order online or we'll send you a secure link to settle payment for security purposes.

FAQ

What’s the best way to contact LAKOH Customer service?

You can email, call, or start a Live Chat and get the best customer service!

How can I email LAKOH customer support?

Reach out to us anytime via email at support@lakoh.com, or by filling out the email form on our Contact Us page. We're eager to assist you and will respond promptly!

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you offer expedited shipping?

Yes, we offer Express Shipping worldwide (must be a physical address, cannot be a PO Box):https://www.lakoh.com/pages/shipping-tracking

How do you handle shipping delays?

At Lakoh, we strive to ensure smooth and timely shipping of your orders. However, there may be instances of shipping delays due to various factors beyond our control. Here's how we handle shipping delays:

Reliable shipping methods: We primarily use USPS or DHL EXPRESS SHIPPING for their stability and fast delivery. These methods are recommended to ensure your order reaches your address on time.

Processing and shipping time: We have specific processing and shipping times for different countries. Please refer to our shipping information for details on delivery times and associated fees.

Accurate shipping address: We kindly remind you to enter your shipping address correctly during checkout. If you are shipping to a company address, please include the company name as an integral part of the address.

Unforeseen shipping delays: Occasionally, shipping delays can occur due to unforeseen circumstances such as weather conditions, customs safety inspections, and other factors.

We understand the frustration this may cause and assure you that we will take responsibility for any logistics problems. Our customers will not bear any loss in such cases.

Refund for shipping delays: If your order experiences a shipping delay of a few days, we will refund your shipping fee as a gesture of goodwill.

Extended delays and lost orders: If your order exceeds the estimated time of arrival (ETA) by one week or more and there is no updated shipping tracking information, please contact our customer service at support@lakoh.com. We will work with you to find a suitable solution.

Lost orders: In the unfortunate event that your order is confirmed as lost (tracking information shows "delivered," the address is correct, and no news is available after contacting the local courier), we will remake your order free of charge. Please note: Express couriers cannot ship to PO Box addresses. We kindly request you to provide a physical shipping address or choose Standard Shipping if you have a PO Box address.

If you have any further questions or concerns regarding shipping delays or any other issue, please don't hesitate to reach out to our customer service team at support@lakoh.com. We are here to assist you.

How do I track my order?

To track your order and obtain the latest status and details, please follow these steps:

a. Click on the 'Track Order' link. You can find this link on our website. Enter the email address you used to place your order or input the tracking number provided once your glasses have been shipped out.

b. If you have created an account on our website, you can log in and check the status of your order and its details from your account dashboard.

c. If you are unable to track your order using the above methods, please send an email to support@lakoh.com, our Customer Service Department. Alternatively, you can contact our online customer service for further assistance.

d. For specific order inquiries, please fill out the relevant order form by clicking on the following link: Order Inquiry Form.

e. Chat with our online agents for real-time assistance. They will be available to help you with any questions or concerns you may have.

By following these steps, you should be able to track your order and stay updated on its status. If you have any additional questions or need further assistance, please feel free to reach out to our customer support team.