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  • Help & FAQ

    All of your eyewear questions answered, all in one place.

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Simply place your order online or we'll send you a secure link to settle payment for security purposes.

Support Email

FAQ

What’s the best way to contact LAKOH Customer service?

You can email, call, or start a Live Chat and get the best customer service!

How can I email LAKOH customer support?

Reach out to us anytime via email at contact@lakoh.com, or by filling out the email form on our Contact Us page. We're eager to assist you and will respond promptly!

What is the shipping policy?
  • Standard Shipping: 9–18 business days. Free on orders over $65.
  • Advanced Shipping: 5–13 business days.
  • Business Express (FedEx): 4–8 business days. This paid option is not included in free shipping.

Allow for production plus delivery. Available methods and final fees depend on your address at checkout. See shipping options and manufacturing times.

Do you offer expedited shipping?

Advanced Shipping takes an estimated 5–13 business days. Business Express (FedEx) takes an estimated 4–8 business days. These paid options are available only for eligible destinations shown at checkout. Allow for production plus delivery. See delivery options.

How do you handle shipping delays?

Weather or customs may cause delays. Track your order for updates. For non-delivery after 1–2 months, email contact@lakoh.com for a refund or remake. See our shipping policy.

How do I track my order?

Track your order here. If you need help, email contact@lakoh.com with your order number.