Getting a prescription from your eye doctor, optometrist or ophthalmologist is the first step before buying eyeglasses online or in-store. As soon as your doctor determines your diopter strength and pupillary distance, head online to your favorite store and pick a frame style based on your taste.

You can either fill in the prescription form or upload your valid prescription as a PDF, JPG, or PNG file during the ordering process.

The PD is the distance between the centers of your pupils in millimeters. This information is necessary to properly center your prescription correctly in your frames. It's important to note that the average PD is between 57 and 65mm. You may have two PD values - one for each eye. It is best to get this measured by your eye care professional.

In case your doctor didn’t include your PD measurement with your prescription, follow these easy steps to find your PD before you start your order:

1) Place a ruler or credit card against your forehead and line up an edge with your right pupil

2) Looking straight ahead, mark the location of your left pupil on the ruler or credit card

3) Repeat multiple times and take an average measurement to ensure an accurate PD.

The adjustment period depends on various factors. If you are a first time glasses wearer, it could take up to two weeks to adjust to your new visual aids.

For optical eyeglasses we offer single vision lenses, progressive lenses, high-index lenses, blue light-blocking lenses and non prescription lenses. Single visions include nearsighted lenses and farsighted lenses.

If your prescription is stronger than -4.00, it would be beneficial to get thin, high index lenses to decrease the weight and increase optical clarity.

Yes, you can get reading glasses in your preferred power or diopter just like you shop in-store or from your optometrist. We also offer custom prescription reading glasses that can be made to order according to your prescription.

Finding the right eyeglasses that fit your face well is a matter of personal style and preference. However, there are some general guidelines you can follow to help you choose frames that complement your face shape. Here are some tips:

Determine your face shape: The first step is to identify your face shape. Common face shapes include round, square, oval, heart-shaped, and diamond-shaped. Look in a mirror and observe the outline of your face to determine your shape.

Consider contrasting shapes: Look for frames that contrast with your face shape. For example, if you have a round face, opt for frames with angular or rectangular shapes to add definition and balance. Conversely, if you have a square face, round or oval frames can soften your features.

Choose frames that are proportionate to your face: The size of the frames should be proportional to your face size. If you have a small face, avoid oversized frames that might overwhelm your features. Similarly, if you have a larger face, avoid tiny frames that may appear disproportionate.

Pay attention to frame width: The width of the frames should align with the widest part of your face. Ideally, the frames should not extend beyond the edges of your face.

Consider your skin tone: Take into account your skin tone when selecting frame colors. Cooler skin tones (rosy undertones) generally work well with silver, black, blue, or pink frames. Warmer skin tones (golden or peachy undertones) tend to complement frames in shades of brown, gold, tortoise, or warm colors.

Think about your lifestyle and personal style: Consider your daily activities and personal style when choosing frames. If you have an active lifestyle, you might prefer lightweight and durable materials. If you prefer a classic look, conservative frame styles might be more suitable, while those seeking a bold fashion statement might opt for unique and trendy designs.

Ultimately, it's essential to try on different frames and see how they look on your face. Visit an eyewear store or try online virtual try-on tools that allow you to see how different frames look on your face using a photo or live camera. Experimenting with different styles will help you find the eyeglasses that make you feel confident and enhance your facial features.

We recommend taking our quiz to figure out which styles would be best for you: Find My Frame →

You are also welcome to reach out to our support team at contact@lakoh.com, and one of our customer experience specialists will be happy to help you find a frame.

The index of lenses you should choose depends on your prescription, personal preferences, and lifestyle. Here's a general guide to help you understand different lens indexes and their benefits:

Standard index (1.57): Standard index lenses are suitable for low to moderate prescriptions. They provide good optical clarity and are typically the most affordable option. However, they may be thicker and heavier for stronger prescriptions.

Mid-index (1.61): Mid-index lenses are thinner and lighter than standard index lenses. They are a popular choice for prescriptions with moderate to high power. These lenses offer improved aesthetics, reduced lens thickness, and lighter weight, making them more comfortable to wear.

High-index (1.67 - 1.74): High-index lenses are even thinner and lighter than mid-index lenses. They are ideal for stronger prescriptions, as they reduce lens thickness and overall weight significantly. High-index lenses are more aesthetically appealing and can provide better visual comfort, particularly for those with high levels of nearsightedness or farsightedness.

It's important to note that as the index of the lens increases, the cost generally increases as well. Factors such as your frame choice, budget, and personal preferences can also influence your decision.

If you have additional questions regarding Lenes index, you are also welcome to reach out to our support team at contact@lakoh.com.

Email contact@lakoh.com as soon as possible with your order number and the change you need. We will check your order status and explain the available options. Changes may not be possible once production or shipping has started.

For glasses you have received, see our return and refund policies.

You can submit your order without a prescription, but we cannot begin processing your order until we receive a valid prescription. You'll be prompted by email to send our support team your prescription shortly after completing your purchase.

Once your prescription has been received and approved, you will be sent a confirmation email from our optician team. If we do not receive your prescription within a month of purchase, your order will be canceled and refunded.

If you have any questions or need additional time to acquire your prescription, please contact us at contact@lakoh.com.

Certainly! Lakoh allows you to order multiple pairs of glasses in a single order. Here's a step-by-step guide on how to do it:

Start by adding a pair of glasses to your Shopping Cart.Once you have added a pair, locate the "Continue Shopping" button in the middle or at the bottom-right of the Shopping Cart page.

Click on the "Continue Shopping" button to browse and select the next pair of glasses you want to order.

Repeat the process of adding the desired glasses to your Shopping Cart until you have selected all the pairs you wish to order.

After you have added all the glasses to your Shopping Cart, proceed to the checkout process to review your order details.During the checkout process, provide your shipping address, payment details, and any other necessary information as prompted.

Complete the order by following the remaining steps as provided by Lakoh's ordering system. Standard Shipping is free on orders over $65. Advanced Shipping and Business Express are paid options. Available methods and final fees depend on your address at checkout. See shipping options.

If you have any further questions or need assistance while placing your order, you can contact Lakoh's customer support team(contact@lakoh.com) for additional guidance.

1.Prescription details: You will need to provide your valid eyeglass prescription. The prescription should include information such as the sphere (SPH), cylinder (CYL), axis (AXIS), and pupillary distance (PD). These values determine the lens power and other specifications needed to create your lenses.An eyeglass prescription is necessary to process your prescription glasses. (If there is no problem with your eye and you do not need prescription lenses, you could choose non-prescription lenses)An eyeglass prescription is a pad issued by your eye doctor after an eye exam, specifying all the numbers and signs which is used for us to produce eyeglasses for you. Please make sure it's a valid eyeglass prescription (make sure it’s not for contacts!).Your PD may be reflected on your prescription. If not, you can use the PD measuring tool at checkout or contact your eye doctor.

2.Personal information: Provide your full name, shipping address, email address, and contact number. This information is necessary for processing and delivering your order.

3.Payment details:We accept ways of payment via PayPal/Credit Card/Debit Card currently, which will guarantee a convenient and secure payment environment. If you don't have a PayPal account, you can also pay using a credit card/debit card.

4.Frame selection & Lens preferences:

Frame selection: Choose the specific frame model you want to order from Lakoh's collection. Ensuring it aligns with your style and preferences.

Lens preferences: Specify any lens options or enhancements you desire. This may include lens index and lens design (e.g., single vision, reader, progressive).

Discount codes can be applied to full price items and cannot be combined with other discounts or applied to sale items.

We apologize for the confusion. You are correct that once an order has been placed, it may not be possible to add more glasses to that specific order. However, if you wish to add more glasses to your purchase and have already placed an order within the last 24 hours, there may be an option to combine the two orders.

In such cases, it's recommended to contact Lakoh's customer service as soon as possible. Inform us that you have recently placed an order and would like to add more glasses to it. If the additional order is going to the same shipping address and falls within the 24-hour timeframe, customer service may be able to combine the two orders into one shipment and refund any duplicate shipping fees.

To initiate this process, reach out to our customer service team through our provided contact channels (contact@lakoh.com). We will guide you on the necessary steps to combine the orders and address any potential refund for the shipping fees.

Remember to act promptly and contact customer service within the specified timeframe to increase the likelihood of combining the orders and obtaining any applicable shipping fee refund.

• Standard Shipping: 9–18 business days. Free on orders over $65.
• Advanced Shipping: 5–13 business days.
• Business Express (FedEx): 4–8 business days. This paid option is not included in free shipping.

Allow for production plus delivery. Available methods and final fees depend on your address at checkout. See shipping options and manufacturing times.

Advanced Shipping takes an estimated 5–13 business days. Business Express (FedEx) takes an estimated 4–8 business days. These paid options are available only for eligible destinations shown at checkout. Allow for production plus delivery. See delivery options.

Shipping is available to the destinations shown at checkout. Available shipping methods and final fees depend on your address. See delivery options.

Weather or customs may cause delays. Track your order for updates. For non-delivery after 1–2 months, email contact@lakoh.com for a refund or remake. See our shipping policy.

Track your order here. If you need help, email contact@lakoh.com with your order number.

We understand that it can be concerning when there is no update on the status of your package. In international shipping, it is not uncommon for there to be delays or a lack of timely updates in tracking information. Here's what you can do:

Be patient: International shipping processes can sometimes take longer than expected. We recommend waiting patiently for your package to arrive.

Contact Lakoh: If there have been no updates on your order for over two weeks, please reach out to Lakoh's customer support team. We will assist you in tracking your package and providing the necessary information.

Express company assistance: In some cases, the express shipping company can provide more detailed tracking information. Upon contacting Lakoh's customer support, we will work with the express company to track your package and provide you with the latest updates.

Please keep in mind that delays in international shipping are often beyond our control. We appreciate your understanding and assure you that we will do our best to assist you in tracking your package and resolving any issues.

If you have any further questions or concerns regarding your package, please don't hesitate to contact our customer support team.

Yes. Contact us within 30 days of delivery. Preference, fit, progressive adaptation when the order was made correctly, and customer-entered order errors use the exchange-credit or 50%-refund terms and customer-paid shipping. Confirmed LAKOH/lab errors, wrong items, transit issues or defects use the full-remedy terms with related shipping covered. Reasonable indoor try-on is allowed for fit and basic progressive adaptation.
See the eligibility and remedy matrix.

Email contact@lakoh.com as soon as possible with your order number and the change you need. We will check your order status and explain the available options. Changes may not be possible once production or shipping has started.

For glasses you have received, see our return and refund policies.