Refund policy

LAKOH returns, exchanges, remakes and warranty

For the complete eligibility matrix, charges, evidence requirements and request steps, see Shipping, Returns & Warranty. That page is the controlling version of LAKOH鈥檚 commercial support terms.

30-day preference and order-error support

Contact contact@lakoh.com within 30 days of delivery. Non-prescription, prescription and progressive glasses may qualify for one preference or customer order-error request per order: an exchange using merchandise credit up to the eligible amount actually paid after discounts, or a 50% refund after approval and inspection. Original shipping is not included. The customer pays return shipping and, for an exchange, replacement shipping. If a replacement costs more, the customer pays the difference; if it costs less, unused exchange credit is not refunded.

Reasonable indoor wear is allowed to assess frame fit and basic progressive-lens adaptation. Returned items must be clean, undamaged and unaltered, with the case and cloth. Scratches, accidental damage, misuse and ordinary wear beyond the assessment period are excluded.

Confirmed LAKOH errors, transit issues and defects

Wrong items, confirmed LAKOH or lab production errors, confirmed transit issues, and material or workmanship defects reported within 30 days qualify for an approved free remake or replacement, or a full refund of the affected item. LAKOH covers related return and replacement shipping. These claims are separate from the one preference/order-error request limit.

365-day frame guarantee

A confirmed frame material or workmanship defect qualifies for one replacement frame: free within 30 days, or 50% off the replacement frame price plus shipping on days 31鈥�365. The benefit is frame-only; customer service will confirm lens compatibility and any lens-related charges before processing. Accidental damage, negligence, improper care, misuse and ordinary wear are excluded.

Before sending anything

Do not ship before LAKOH provides written approval and the designated return address. Do not use the sender address on the original parcel. Include your order number, all affected items, the reason and the requested remedy. Photos, prescription/PD details or other evidence may be required depending on the situation.

After a required return passes inspection, approved refunds are processed to the original payment method within 7 business days. Allow 7鈥�10 business days for your payment provider to post the refund.

A coupon, promotion or sale price does not by itself make an item final sale. An item is final sale only when the product page and cart clearly identify it that way before purchase. Nothing in these commercial terms limits non-waivable consumer rights under applicable law.