Refund policy

See our Shipping & Returns page for return terms, warranty details and support.

30-Day Exchange & Return

If you’re not satisfied or made an ordering error, contact us within 30 days of receiving your glasses for a free exchange (shipping fees apply) or a 50% refund. Each order qualifies for one time exchange or return.

30-Day Warranty

If you receive glasses with defects in materials or workmanship within 30 days, we’ll remake them or issue a full refund upon confirmation.

Note: This does not cover damage from accidents, negligence, or improper care.

365-Day Frame Guarantee

We offer a one-time frame replacement within 365 days for clear defects in material or workmanship.

Within 30 days: Free replacement frame.
Within 31–365 days: 50% off frame price + shipping fees.

How to Return Your Glasses

Confirmation. Email us at contact@lakoh.com for return approval.
Preparation for shipping. Return glasses in unworn, original condition and packaging (including case and cloth). Include your name, contact info, order number, and reason for return.
Attention to status. Ship via a traceable method. We are not responsible for lost or damaged returns.
Refund or replacement. Refunds are processed within 7 business days after receipt and will appear in your account within 7–10 business days.

Bank posting times vary; email us if your refund has not appeared after that period.

Questions? Concerns? Email us at contact@lakoh.com.

For delivery information, see shipping options.