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FAQ
How to order eyeglasses online from Lakoh?
1. Select Frames:Browse our eyeglasses and pick your favorite frames.
2. Choose Lenses:After picking your frames, proceed to select the type of lenses you need-single vision, progressive, or bifocal. You can also add special coatings like anti-reflective, photochromic, and blue light filtering lenses for enhanced protection and comfort.
3. Enter Prescription:Provide your up-to-date prescription details. You can either manually enter the information, or send it later to our email or upload a photo of your prescription for accuracy.
How to track your order?
Right after purchase – You’ll land on the Order Status Page ("Thank You" page), which shows real-time updates.
By email – We send a confirmation with a “View your order” link. Tap it to view live shipment updates.
In your account – Log in and check your Orders section. Each order links to its status page with active tracking.
Using the Shop app – In supported regions (US/UK/CA/AU/IE), customers can install Shop from the status page and enjoy live map tracking & notifications.
What will your glasses come with?
Lakoh eyeglasses come with a microfiber lens cleaning cloth and a protective case.
How long will it take to get your glasses?
- Standard Shipping: 9–18 business days. Free on orders over $65.
- Advanced Shipping: 5–13 business days.
- Business Express (FedEx): 4–8 business days. This paid option is not included in free shipping.
Allow for production plus delivery. Available methods and final fees depend on your address at checkout. See shipping options and manufacturing times.
What types of eyeglasses can you find in Lakoh’s all eyeglasses collection?
You’ll find prescription eyeglasses, progressive glasses, bifocal glasses, reading glasses, single-vision glasses, blue-light blocking glasses, and non-prescription fashion frames in a wide variety of shapes and colors.
Does Lakoh offer warranties or guarantees on its eyeglasses?
- 30-Day Exchange & Return: Contact us within 30 days of receipt if you are not satisfied or made an ordering error. Each order qualifies for one free exchange (shipping fees apply) or a 50% refund.
- 30-Day Warranty: Confirmed material or workmanship defects qualify for a remake or full refund. Damage from accidents, negligence or improper care is not covered.
- 365-Day Frame Guarantee: One-time frame replacement for material or workmanship defects. Within 30 days: free replacement frame. Within 31–365 days: 50% off the frame price plus shipping fees.
Email contact@lakoh.com for help. See all return and warranty terms.
How to choose glasses that match face shape?
Eyewear designers are creating more versatile shapes to flatter a wide range of face shapes. Round frames look great on square faces, while angular frames complement round faces. For oval faces, both geometric and rounded shapes work well. Our style guide can help you select the right frames based on your unique features.
What color frames are trending now?
Eyewear trends are all about bold colors and unique patterns. Expect to see vibrant color-blocked frames, pastel hues, and even frames with fun patterns like marble or tortoiseshell. Neutral tones like black, brown, and clear frames will remain timeless but with a modern twist.
